Frequently Asked Questions
Everything you need to know about your Orchard tech experience.
What kind of warranty comes with Orchard electronics?
All products purchased through Orchard include a standard 12-month manufacturer warranty covering hardware defects and technical malfunctions.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout for 1-2 day delivery within the continental United States.
What is your return policy for opened devices?
We offer a 30-day return window. If the device has been opened, it must be returned in its original packaging with all accessories to be eligible for a full refund minus a small restocking fee.
Do you offer trade-in programs for old devices?
Yes, Orchard provides a trade-in credit program. You can submit your device details on our Trade-In page to receive an instant valuation towards your next purchase.
Are the products sold on Orchard brand new or refurbished?
We sell both brand new and certified refurbished electronics. Each product listing is clearly labeled so you know exactly what condition your device is in.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Klarna and Affirm for eligible purchases.